Resume

Led QA for a healthcare staffing platform: 12 engineers across 7 countries, 8 product tracks, 700+ releases, zero revenue-impacting defects. Measured AI adoption.

About three releases a week over roughly 250 weeks. Revenue-impacting means an outage of shift claiming, clock in and out, or the app itself.

Dallas, Georgia, in the Atlanta metro. Open to remote or Atlanta hybrid.

Download as PDF Connect on LinkedIn

Quality and delivery leader with 15+ years on software teams who uses AI tools every day and measures what they change, most recently at a healthcare staffing platform across web, mobile, and API. Built Sprint Intelligence, which turned raw Jira and Xray data into a read on each sprint's trajectory, used to advise every team and to bring feedback to sprint retros, and brought AI into QA through a time study and a supervised pilot.

Core competencies

AI Impact Measurement
AI-Assisted QA Workflows
Agentic Pipelines
MCP Servers
Developer Productivity Metrics
AI Rollout Planning (30/60/90)
Quality Strategy
Global Team Leadership
Executive Reporting

Experience

ShiftMed

Manager, Quality Assurance. Remote, United States. Nov 2021 to Sep 2026.

Directed quality assurance strategy and all QA functions for a growing health-tech platform spanning two web applications and a mobile product in a high-availability environment.
Built and led a globally distributed QA team of 12 across seven countries, assigned engineers across up to 8 product tracks and as many as 12 concurrent sprints, and rebalanced them as delivery risks and product priorities shifted.
Led test execution and release readiness for an average of 3 production releases a week (more than 700 releases) across web, mobile, and API, with zero revenue-impacting defects reaching production.
Defined the organization's QA approach, integrating sprint-level quality metrics, test case management, and Jira workflows to establish shared practices and visibility across teams.
Developed Sprint Intelligence, a JavaScript-based framework that integrated with Atlassian and Bitbucket APIs to analyze sprint trajectory, assess delivery risk, and predict whether sprints would meet their target dates.
Built custom calculations, risk assessment scoring, and executive reporting into Sprint Intelligence, incorporating story point coverage, burndown accuracy, defect arrival timing, and code phase trends.
Partnered with product, engineering, and executive leadership to set quality expectations, prioritize risk mitigation, and improve engineering throughput and test predictability.
Brought test case management to an organization that had none: test cases live in Xray as Jira issues linked to their stories, so each acceptance criterion traces to a test and the record is one an auditor can read; adopted across every squad.
Coached teams on Agile practices, including consistent story point estimation and the use of velocity, burndown, and sprint health metrics in planning and retrospectives.
Served as Jira Cloud administrator, owning system configuration, workflow schemas, permission models, and governance across engineering and product teams.

Sharecare

Manager, Quality Assurance. Atlanta, Georgia. Apr 2021 to Oct 2021.

Managed a QA team of 3 supporting a health and wellness platform across mobile, web, and API systems.
Maintained TestRail suites and supported regression and exploratory testing.
Partnered with automation engineers to define coverage boundaries.
Acted as QA liaison to Product, PMO, and Engineering stakeholders.
Flagged sprint-level risk and aligned QA activities to release planning.

Oncology Analytics

Senior Quality Assurance Analyst. Atlanta, Georgia. Apr 2020 to Apr 2021.

Authored API and UI test cases for C#/AngularJS-based platform.
Implemented JavaScript-based Postman tests and SQL validations.
Used Fiddler and API trace logs to support defect diagnosis and tuning.

Thomson Reuters

Manager, Quality Assurance. Atlanta, Georgia. Jul 2012 to Dec 2019.

Contributed to next iteration of automation framework, implementing Page Object Model, incorporated into CI pipeline via Jenkins which managed continuous execution of automation suite against iterative builds of product.
Oversaw quality strategy for multiple products and REST APIs those products interfaced with, including requiring all team members to run code locally within Eclipse and utilize Fiddler for capturing traffic between applications and REST APIs.
Transitioned quality strategy, data-mining expertise, JIRA administration and product knowledge across 5 different teams, taking on ownership of CLEAR suite of products.
Provided subject matter expertise on backend data mart that APIs interacted with, performing data analysis and troubleshooting utilizing complex SQL for product management, business analysts, developers, devOps, test engineers, and architects.
Identified data issues critical to law enforcement, insurance investigators, risk / fraud analysts, and attorneys on multiple occasions through data mart expertise.
Developed auditable test case documentation process within JIRA providing objective basis to measure performance as well as demonstrate functional coverage of product.
Secured and developed talent through attracting and onboarding 3 new hires and providing training, coaching, and continual performance feedback to team of 4 QA engineers in Agile environment.

Thomson Reuters

Senior Quality Assurance Engineer. Atlanta, Georgia. Sep 2010 to Jul 2012.

Leveraged coaching from senior developer while developing initial Selenium based data driven automation framework utilizing JExcel api and Java.
Administrated multiple JIRA projects, devising and managing workflows, users, triggers, validators, versions, release sets, sprint management, permission scheme management, and applying knowledge of JQL and multiple supporting plugins.
Maintained suite of automated API tests utilizing Fitnesse with REST fixture.
Devised strategy to provide previews of proof of concepts for product management without disrupting CI pipeline, enabling ability to make quick critical decisions regarding product direction.
Conceived and helped design and implement routing page system that allowed for stubbing account features on-the-fly prior to logging into application. Removed security risk of requesting and maintaining dozens of separate logins for customized features sets, and saved time expended working with external group to provision accounts for testing scenarios.
Devised data-mining framework utilizing BeanShell scripting, REST, and Google plugins within JMETER.
Credentialed to work on sensitive data (PII) and FBI sex-offender data through completion of internal process audited by outside organizations and passing FBI background check.

Earlier experience

Sr. Quality Assurance Engineer, AT&T, Feb 2009 to Sep 2010. Introduced and implemented SoapUI for enterprise API testing; automated Flex UI testing using QTP and VBScript.
Senior Quality Engineer, ChoicePoint Government Services, Aug 2006 to Aug 2008. Managed QA for government applications with law enforcement data access; reduced deployment cycle time by 75%.

Skills

Leadership: global team management, hiring and coaching, performance plans, stakeholder alignment across Product, Engineering, Sales, and Finance, release readiness.
Delivery analytics: sprint health and criticality scoring, scope-change analysis, developer-normalized velocity, time-in-status and cycle time, defect trends, regression readiness.
Tools: Jira Cloud (admin), Xray, TestRail, Confluence, Atlassian REST API, Postman, Jenkins, GitHub Actions, Azure DevOps.
Engineering: JavaScript / TypeScript, Node.js, Next.js, PostgreSQL, SQL, Docker, Playwright, Selenium, Vitest.
AI: Claude Code, agentic pipelines, MCP servers, prompt and context engineering for QA, AI-drafted test case review, AI impact measurement.

Education

B.A., Political Science, University of Tennessee, Knoxville
Corporate Legal Certificate, National Center for Paralegal Training, Atlanta, Georgia